The Return Policy begins from the day item(s) were received. Returns are accepted with a RMA number within 15 days of receiving your item. You can retain this number by contacting our support team.
Only unopened and factory sealed products will be considered for return. Funds will reimbursed back to the original form of payment used to purchase the product. All Authorized returns are subject to a restocking fee of 15% and must be completed within 15 days or receipt of item.
We will gladly accept the return products that are defective due to defects in manufacturing within 15 days from the date of purchase.
INCORRECT PRODUCT RECEIVED DUE TO SHIPPING ERROR:
Fulfillment mistakes are returnable or refundable within 15 days, with no restocking fee. Products must remain factory sealed and unused or missing items. Email a photo of the packing slip and product. NO RETURNS/REFUNDS ARE ACCEPTED WITHOUT FIRST EMAILING A PHOTO OF THE PACKING SLIP AND ITEM, BOTH ARE REQUIRED.
Additionally, our shipping dept will expedite another shipment to the original shipping address provided.
Upon placing an order with us you will receive an Order confirmation within 30 minutes to your email. If you do not receive this confirmation check your junk mail or spam folder or sign into your account to confirm your order. This is especially important because, if you haven’t received the order confirmation email, you also will not receive the email with your shipment and tracking information.
Our facilty offer a variety of shipping options so your order arrives when you need it. Shipping time with depend on the method chosen and not by state. Please refer to the correct Method to determine shipping time. The posted delivery times are estimates but will help you identify the shipping option that is right for you.
Value Shipping ( 7-9 Business Days )
Standard Shipping ( 5-6 Business Days )
Expedited Shipping ( 3-5 Business Days )
Express Shipping ( 1-2 Business Days )
Please note that we process orders very quickly, this means that once an order is placed we are unable to modify your shipping method and/or address without an additional cost. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.